Ordering Information

Sizing (women's)

Our bracelets are designed to be worn snug. When fitted correctly they will touch the wrist all the way around, but won't be tight or uncomfortable.

If you are between sizes, size up.

Size small - 15cm

Size medium - 16cm

Size large - 17cm 

You can also select 'custom size' on any product and provide your wrist measurement in a note at the checkout. 

Sizing (men's)

Men's small - 17cm

Men's medium - 18cm

Men's large - 19cm

 

Name Bracelet Personalisation

If ordering a personalised name bracelet, please add the details in the box provided, clearly explaining how you would like to customise your bracelet, including whether you would like the letters placed one after the other or with a bead in between (which works well for initial bracelets).
For example: T BEAD HEART BEAD R

Personalisation should not be left in the notes at checkout. Changes requested after orders have been placed cannot be guaranteed.

 

Shipping


Every order comes beautifully packaged in a velvet drawstring jewellery pouch.


We aim to post quickly, within a few days, but please allow a little more time during busy times.

Orders are sent via Royal Mail first class post.


Orders that have not arrived within ten working days of being shipped will be replaced.

 

Returns

Items from our Ready To Ship collection can be exchanged, but made-to-order items (anything outside of that collection or any custom sizes) unfortunately cannot be returned.


If you are not happy with the product please get in touch and we will do our best to resolve the issue.

 

Care

Bracelets are made from jewellery elastic and can withstand reasonable wear and tear.
 They should be rolled on and off your hand. Please do not stretch them.
 Gold filled beads are more durable than gold-plated products and can last a lifetime with proper care. They are tarnish resistant and will not peel.

Please do not expose your jewellery to moisture as even though the beads will not tarnish, the elastic will not last as long if not kept dry.

We offer restringing on all of our jewellery - please contact us - hi@ivygold.co.uk for more info.

Our products are NOT toys and young children should not be left alone with them. Small parts are a choking hazard.