Ordering Information

Sizing (women's)

Our bracelets are designed to be worn snug. When fitted correctly they will touch the wrist all the way around, but won't be tight or uncomfortable.

If you are between sizes, size up.

Size small - 15cm

Size medium - 16cm

Size large - 17cm 

You can also select 'custom size' on any product and provide your wrist measurement in a note at the checkout. 

Sizing (men's)

Men's small - 17cm

Men's medium - 18cm

Men's large - 19cm

Name Bracelet Personalisation

If ordering a personalised name bracelet, please add the details in the box provided, clearly explaining how you would like to customise your bracelet, including whether you would like the letters placed one after the other or with a bead in between (which works well for initial bracelets).
For example: T BEAD HEART BEAD R

Personalisation should not be left in the notes at checkout. Changes requested after orders have been placed cannot be guaranteed.

 

Shipping


Every order comes beautifully packaged in a velvet drawstring jewellery pouch.


We aim to post quickly, within a few days, but please allow two weeks for your order to be shipped during busy periods.

Orders are sent via Royal Mail first class post.


Orders that have not arrived within ten working days of being shipped will be replaced.

 

Returns

Unfortunately as each bracelet is handmade to order we cannot accept returns.
 However, if you are not happy with the product please get in touch and we will do our best to resolve the issue.

Non-bespoke products can be returned in their original condition for a full refund within 14 days of the purchase date. 

 

Care

Bracelets are made from jewellery elastic and can withstand reasonable wear and tear.
 They should be rolled on and off your hand. Please do not stretch them.
 Gold filled beads are more durable than gold-plated products and can last a lifetime. They are tarnish resistant and will not peel.

Please do not expose your jewellery to moisture.

Ivy&Gold are not responsible for damage to bracelets due to excessive stretching.

Our products are NOT toys and young children should not be left alone with them. Small parts are a choking hazard.